Contact Us
Whether you have a question about one of our casino reviews, want to flag an error, or simply have feedback on how we can serve US players better, this page tells you the best way to reach us. We are an independent comparison site — not a casino operator — so we cannot assist with account issues, withdrawals or bonus disputes on the platforms we cover. For those matters, contact the casino's own support team directly.
Get in Touch by Email
The most reliable way to reach us is by email. Write to us at [email protected] and we will aim to respond within 48 business hours. To help us reply quickly, please tell us:
- The page or casino review your message relates to
- A clear description of your question or concern
- Your preferred language (we respond in English)
We read every message. Response times may be slightly longer over US public holidays.
What We Can Help With
Our editorial team handles queries across the following areas:
- Review accuracy: If you believe information in one of our reviews is outdated or incorrect, let us know and we will verify and update it promptly.
- Site content and editorial questions: Questions about how we score casinos, our methodology or our editorial independence.
- Responsible gambling signposting: If you need guidance on where to find support resources, visit our responsible gambling page or email us and we will point you to the right place.
- General feedback: Suggestions for new casinos to review, features you would find useful, or anything else about the site.
- Press and partnerships: Commercial or media enquiries — note that editorial ratings and rankings are not available for purchase and are not influenced by commercial arrangements.
What We Cannot Help With
As an independent review and comparison site, we have no access to player accounts, casino systems or operator back-ends. Please contact the casino directly if you need help with:
- Deposit or withdrawal issues
- Bonus terms disputes
- Account verification (KYC) queries
- Technical problems on a casino platform
Each casino listed on this site provides its own customer support, typically through live chat, email and sometimes telephone. Details appear on the casino's own website.
Feedback on Our Casino Reviews
Our reviews of US-facing casinos — covering everything from welcome bonuses and payment methods to licensing and game fairness — are updated regularly. If you have played at one of the casinos we have reviewed and your experience differs from what we describe, we want to know. Reader insight helps us keep assessments accurate and fair for everyone looking for a reputable place to play online.
You can also read more about how we approach our work on the About Us page, including the factors we weigh when assessing casinos for US players and how we handle commercial relationships with operators.
Responsible Gambling Support
If gambling has stopped being enjoyable, or if it is affecting your finances, relationships or wellbeing, please seek help. You do not need to contact us first — support is available directly through the following organisations:
- National Council on Problem Gambling (NCPG): Call or text the helpline on 1-800-522-4700, available 24 hours a day, seven days a week.
- Gamblers Anonymous: gamblerssanonymous.org offers meeting finders and peer support across the US.
- State-level resources: Most states with licensed online gambling provide their own problem gambling helplines — check your state gaming regulator's website for local contacts.
Our responsible gambling page covers self-exclusion programmes, deposit and session limits, and how to use the tools available on regulated platforms.
Editorial Independence
kos-greece.net earns revenue through referral arrangements with some of the casinos listed on this site. That commercial relationship does not determine rankings, ratings or the content of our reviews — those are based on our own research and verification. Our terms and conditions set out the full basis on which this site operates, including how we handle affiliate relationships and what readers should know before acting on any recommendation here.